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Category: Service Delivery [ All ]

Page 6 of 13

  Title Copies
Cultural Safety - What Does it Mean for Our Work Practice? 
Call No: 9137 
 1 
Health Industry Best Practice Case Studies: Customer Focus and Customer Service: Dreams do Come True 
Call No: 2724 
 1 
Pacific Islander Drug & Alcohol Service 
Year: 1998 
Call No: 10433 
 1 
The Amsterdam Declaration: Towards Migrant-Friendly Hospitals in an Ethno-Culturally Diverse Europe 
Call No: OD 276 
 1 
The Ends and Means of Welfare: Coping with Economic and Social Change in Australia 
Call No: 11183 
 1 
Culturally and Linguistically Diverse Peoples' Knowledge of Accessibility and Utilisation of Health Services: Exploring the Need for Improvement in Health Service Delivery 
Call No: 13091 
 1 
Draft Strategy for Communicating with Customers from Multicultural Backgrounds: DRAFT November 1999 
Year: 1999 
Call No: 11957 
 1 
Responding to Diversity: Progress in Implementing the Charter of Public Service 
Call No: 8283 
 1 
Improving the Focus on Culturally and Linguistically Diverse Needs in Initial Contact and Initial Needs Identification: Project Report 
Year: 2002 
Call No: 11417 
 1 
Service Mapping of Refugee and Asylum Seeker Health and Humanitarian Settlement Services Final Report 
Call No: OD 1202 
 1 
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