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	Title	Authors/Editors	Publisher	Type	Copies
	Patient Care Model Project: St. Vincent's Hospital, Melbourne Series: Australian Health Review, Special Issue, vol. 17, no. 3, 1993, pp. 57-66 Call No: 3021	Breen, K.J. Campbell, D.H.		Other	1
	Performance Indicators for Community Organisations Series: Bibliography\|Council of Social Service of New South Wales, Surrey Hills, 1992\|NCOSS Call No: 1628	Mayo, Toni		Other	1
	Pursuing Customer Satisfaction in the Human Services: An Organisational Handbook Series: Short bibliography\|Social Options Australia, Stepney, South Australia, 1997 Call No: 9187	Kilner, David Were, Keith		Other	1
	Quality Series: John Wiley & Sons, New York, 1995 Call No: 4244	Badiru, Adedeji B.		Other	1
	Second National Report on Health Sector Performance Indicators: Summary Report Series: A Report to the Australian Health Ministers' Conference\|Commonwealth Department of Health and Family Services, Canberra, 1998 Call No: 9378	National Health Ministers' Benchmarking Working Group		Other	1
	Strategic Benchmarking: How to Rate Your Company's Performance Against the World's Best Series: John Wiley, New York, 1993 Call No: 3190	Watson, Gregory H.		Other	1
	The Behavioral Consequences of Service Quality Series: Journal of Marketing, vol. 60, April, 1996, pp. 31-46 Call No: 6641	Berry, Leonard L. Parasuraman, A. Zeithaml, Valarie A.		Other	1
	Total Quality Handbook: The Executive Guide to the New Way of Doing Business Series: Lakewood Books, Minneapolis, MN, 1990 Call No: 3189	Dixon, George Swiler, Julie		Other	1
	Total Quality Management in Health Care Series: Australian Health Review, Special Issue, vol. 17, no. 3, 1994, pp. 47-56 Call No: 3020	Stuart, Duncan		Other	1
	Total Quality Managment in Healthcare: Implementation Strategies for Optimum Results Series: Irwin Professional Publishing, Chicago, 1996 Call No: 4339	Stamatis, D. H.		Other	1

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